Refund policy
Last Updated: 06/04/2026
At CHAPTER37, we are committed to providing high-quality digital and physical products designed to support personal growth, entrepreneurship, and lifelong learning.
DIGITAL PRODUCTS
Due to the nature of digital products, all sales of eBooks, digital downloads, workbooks, templates, guides, and other downloadable resources are final.
Once a digital product has been purchased and delivered, we are unable to offer refunds, exchanges, cancellations, or returns.
If you experience any issues accessing or downloading your purchase, please contact us and we will be happy to assist you.
PHYSICAL PRODUCTS
Certain physical products offered through CHAPTER37 are made to order through our fulfillment partners.
Because these items are custom produced upon purchase, we do not accept returns or exchanges due to:
• Change of mind
• Incorrect size selection
• Incorrect color selection
• Buyer's remorse
• Accidental purchases
Please review all product descriptions, sizing charts, and product details carefully before placing your order.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery.
To submit a claim, please provide:
• Your order number
• A description of the issue
• Clear photos showing the product and the problem
Upon review, eligible claims may qualify for a replacement or refund at our discretion.
FINAL SALE ITEMS
The following items are considered final sale and are not eligible for returns or refunds:
• Ebooks
• Digital downloads
• Templates
• Workbooks
• Printable products
• Gift cards
• Sale items
• Personalized products
REFUNDS
Approved refunds will be issued to the original payment method used at checkout.
Processing times may vary depending on your financial institution.
CONTACT US
For questions regarding returns, refunds, or damaged items, please contact:
CHAPTER37
Books for Women Building Their Next Chapter.